Privacy Policy

We collect various types of information to provide and improve our Service. The categories of data collected depend on your role (School, Parent, Driver, Bus Attendant, School Administrator, Super Admin) and how you interact with the Service.

1.1 Personal Information You Provide to Us:

• Student Information: Name, age, grade, school ID, photograph (optional), emergency contact details, and any special transportation needs. This information is typically provided by the School.
• Parent Information: Name, email address, phone number, residential address, and relationship to the student.
• Driver and Bus Attendant Information: Name, contact details, driver’s license information, employment details, and photographs (optional).
• School Administrator Information: Name, contact details, role, and school affiliation.
• Account Information: Usernames, passwords, and security questions.
• Communication Data: Information you provide when you communicate with us, such as support inquiries or feedback.

1.2 Information Collected Automatically:

• GPS Location Data: Real-time and historical GPS location data of school buses and associated devices, crucial for real-time tracking, route optimization, and safety features. Collected from devices used by Drivers and Bus Attendants.
• Device Information: Device model, operating system, unique device identifiers, IP address, mobile network information, and browser type.
• Usage Data: How you use the Service, such as features accessed, time spent, and interaction patterns.
• Log Data: Server logs may include your IP address, browser type, referring/exit pages, and timestamps.

We use the collected information primarily to provide, maintain, and improve the ONLIVE Service, and to ensure the safety and efficiency of school transport.

• Service Provision: real-time bus tracking, route management, student check-in/check-out, and notifications.
• Safety and Security: enhancing student safety during transit, monitoring bus movements, and responding to emergencies.
• Communication: sending important notifications to Parents, Schools, and Drivers/Attendants.
• Service Improvement: analyzing usage patterns, troubleshooting, and developing new features.
• Personalization: customizing your experience on the Service.
• Compliance and Legal Obligations: complying with applicable laws, regulations, and legal processes.

We implement robust technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• Encryption: Data is encrypted both in transit (using SSL/TLS) and at rest.
• Access Controls: Strict access controls limit access to personal data to authorized personnel only.
• Regular Audits: We conduct regular security audits and vulnerability assessments.
• Employee Training: Our employees receive regular training on data privacy and security best practices.

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements.

• GPS Location Data: typically retained for a limited period for operational and historical analysis, then anonymized or deleted.
• Student and Parent Information: retained for the duration of the student’s enrollment with a school using ONLIVE, and for a limited period thereafter as required by law or school policy.
• Account Information: retained as long as your account is active.

Upon expiration of the retention period, your personal data will be securely deleted or anonymized.

We do not sell your personal information to third parties. We may share your information: with Schools (to facilitate transport management and communication); with Service Providers (e.g. cloud hosting, analytics, payment processing, contractually obligated to protect your data); as required by Legal Requirements; in Business Transfers (merger, acquisition, or asset sale); and With Your Consent.

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right to Access
• Right to Rectification
• Right to Erasure (Right to be Forgotten)
• Right to Restriction of Processing
• Right to Data Portability
• Right to Object
• Right to Withdraw Consent

To exercise any of these rights, please contact us using the contact information provided below.

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy or through other communication channels. Your continued use of the Service after such modifications constitutes your acknowledgment of the modified Privacy Policy.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.